Support
Important Customer Contact Information
For all customer care issues, please
advise customers to contact customer
care’s department directly for help. Bilingual
support is available for voice,
email and chat.
Care hours are 5am‐9pm Pacific Time
Monday‐Saturday
• By phone‐ 1‐800‐430‐0443
• By email‐ customercare@truconnect.com
• Chat is available at
https://www.truconnect.com/contact‐us
Agent Relations Information
Agent Relations can help with:
• System Issues/Outages
• Escalations
• Address Validation Issues
• Order Statuses
• Troubleshooting
• Start‐up Issues
• Password Reset Issues
• Unlocking Credentials
Agent Relations Contact Information and Hours:
• Phone Number: 844‐671‐5047
• Monday – Friday, 7 am – 10 pm PST
• Saturday – Sunday, 9 am – 8 pm PST
You can also email them at agentrelationsteam@truconnect.com
for assistance. Please
allow 24‐48 hours for a response.
Also, when contacting Agent Relations, be sure to:
• Advise the rep your request
• Give the rep any necessary information they need to resolve
your issue including order number(s), screen shots,
customer name, etc.
TruConnect Agent Resources